University of Ottawa Heart Institute: Clinic Info

Hours of Operation:
8 a.m. to 4 p.m.
Monday, Tuesday, Thursday, Friday

Contact info

Mailing address:
Adult Congenital Heart Clinic
University of Ottawa Heart Institute
40 Ruskin Street – Room H-3413
Ottawa, Ontario K1Y4W7

Telephone: 613-696-7078
Fax: 613-696-7218

Visit our website: https://www.ottawaheart.ca/clinic/adult-congenital-heart-clinic

Location

The University of Ottawa Heart Institute (UOHI) is located at 40 Ruskin Street in Ottawa, Ontario. Once you register for your appointment at the main entrance, the registration staff would be pleased to direct you to the clinic.

If you need assistance during your visit, please ask any staff member or one of our volunteers wearing a red jacket.

Local Directions
To get to the Heart Institute from Highway 417, take the Parkdale exit, turn south on Parkdale Avenue, then turn left onto Ruskin Street.

Parking
There is a parking lot (P2) on Ruskin street, right across from the main entrance to the UOHI.

Other parking lots:
P1 – Parking garage next to Parkdale Avenue
P4 – At Carling Avenue in front of the Civic Emergency Room

On-street parking:
On-street parking is also available. The meters are strictly monitored. Pay attention to the time your meter expires.

Accessible parking:
Accessible parking spaces are available near the entrance of the P2 parking lot on Ruskin Street.

Cycling
Bike locks are located on Melrose Avenue, outside of the Ambulance entrance, and on Ruskin Street, outside of the main entrance.

Public Transit Information
Bus routes 6, 85 and 101 stop directly in front of the Civic Campus of Carling Avenue. The O-Train Carling stop is located about 1km east of the Heart Institute on Carling Avenue.

For more information on public transit, please visit the OC Transpo website.

For more information on accessible transit:

• Accessible public transit options
• Para Transpo

Out of Town Directions

By Car
The main east-west highway through Ottawa is Highway 417, also known as the Queensway. Whether coming from the east or west:

• Take the Parkdale exit
• Turn south on Parkdale Avenue
• Turn left on Ruskin Street

By Bus
The Greyhound Central Bus Station is located in the centre of Ottawa, just east of the Heart Institute, on Catherine Street between Kent Street and Lyon Street.

By Train
The VIA Rail train station is located in the east end of the city. The station is easily accessible by car, taxi or public transportation.

By Plane
The McDonald-Cartier International Airport is located in the south end of Ottawa. The airport is easily accessible by car, taxi or public transportation.

Where to Stay

If accommodation is needed because you are coming from out of town (but are not being admitted), or if family members or friends are accompanying you, short-term accommodation at the Interns’ Residence is available.

Services on site

Food Services

Tickers Cafeteria
Our popular restaurant, located in the main lobby, offers nutritious and delicious hot and cold meals, beverages, and snacks.

• Monday to Friday: 7:30 a.m. to 3 p.m. Hours are subject to change. Check the schedule on the cafeteria door.

Tim Horton’s

Located in the main lobby.

• Monday to Friday: 7 a.m. to 9 p.m.
• Saturdays, Sundays, and holidays: 7 a.m. to 7 p.m.

Public Washrooms
Wheelchair-accessible public washrooms are available on every floor of the Heart Institute. Please ask a staff member or volunteer if you need help locating the nearest washroom.

Wireless Internet
The Heart Institute offers wireless internet access (wifi) to patients and visitors. Information is available at any volunteer desk.

Spiritual Care
Hospital chaplains are available to provide patients and families with spiritual counseling, emotional support and resources for addressing ethical and religious concerns.

• Day time office hours: 8 a.m. to 4 p.m.
  Call: x15487 (or 613-696-7000 x15487 if calling from outside the hospital)
• Emergency hours: 8 p.m. to 11:59 p.m.
  Call: x14221 (or 613-696-7000 x14221 if calling from outside the hospital)

Smudging
The UOHI supports smudging ceremonies for First Nations and Metis patients. There are designated indoor and outdoor locations at the Civic Campus, and some requests can be accommodated at the bedside. If you would like to perform a smudging ceremony during your visit, please call Patient Relations at 613-696-7000 ext. 19305.

Places to visit nearby
If you are looking for somewhere to relax, exercise, play or explore before, after or in-between your appointments at the UOHI, check out some nearby attractions:

• Dow’s Lake (parking on Queen Elizabeth Driveway, across from the Dow’s Lake Pavilion)
• Canadian Agricultural Museum
• Public attractions outside of the Canadian Agricultural Museum, including the Dominion Arboretum, Ornamental Gardens, Tropical Greenhouse, and Fletcher Wildlife Garden.
• Plant Recreation Centre
• Dovercourt Recreation Centre

Food Locations Close to UOHI
Heading South under the 417 overpass, you will find a number of excellent places to eat in Wellington Village and Hintonburg, including:

• Wellington Street Diner – 1385 Wellington Street W.
• Westboro Subs – 1262 Wellington St W.
• Thyme & Again – 1255 Wellington St W.
• Ottawa Bagelshop and Deli – 1321 Wellington St. W

On Carling Avenue:

• Sherwood Supermarket – 111 Sherwood Drive

In Little Italy (Preston Street):

• Super Salads – 363 Preston Street
• Haldi Indian Restaurant – 449 Preston Street
• Di-Rienzo – 111 Beech Street

Appointment information

What to do in case of emergency
The 24-hour number for the Heart Institute is 613-696-7000 ext. 13661. A nursing coordinator is available to assist you and has access to your clinic chart.